oculus

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Customer service? What's that?

I purchased a Rift S a little over a month ago. It worked well for roughly 30 days (Amazon's return window, how convenient) then just completely broke. I didn't change anything. One day, it just stopped working. And of course, since I bought it from Amazon instead of directly from them, they refuse to help me. The only responses I get from support are generic, copy-paste troubleshooting steps which I have tried multiple times. The fact that they won't help me simply because I bought their product from a different source tells me they don't care about their customers. Given this, I don't think I'll be doing any more business with them in the future.

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Date of experience: May 08, 2021