If I could give minus stars I wouldWithout question this is the worst company to deal with across all various departmentsAccept all companies have recently been challenged adjusting to COVID however my experiences go way past thisOriginally placed online and their website advised the order failed, checked emails no confirmation the order have completed successfully, checked my oculus account and no active orderAs I wanted the device I placed a second order - that went through, got confirmation email of active order details and status, checked my oculus online account and it showed the second active orderCouple of days later I decided to cancel the second order - got confirmation email advising order cancelled, checked oculus account order status showed as cancelled and no monies taken from my bank accountThought all was well - first order never went through and second order cancelled - how naive I wasCouple of days later my bank sent notification £500 had been debited by oculusChecked with oculus and they advised the first order has gone through and mistake at their end they advised delivery could not be cancelled although not due to be delivered a week later. Advised I would have to return device and they would process refundDevice delivered with no return label6 weeks of emailing oculus asking for help on returning device, no reposnse to any emailOut of the blue email advising sorry for delay and here to helpCourier arranged and still no return labelCourier cancelledReturn label provided, courier collected deviceWas told approx 7’days to receive refund from point of device being received backThey have had device for over a week, today receive email advising they received device back TODAY!!!!!!! And still no confirmed date when refund will be receivedDo not touch this company
