I chatted with Kashish at 2:03 PM on 5/26 and she was the worst ever. She repeated back my problem incorrectly for almost an hour and kept making me explain the issue, yet kept misunderstanding me and responding with horrible grammar. She remotely controlled my computer to attempt to trouble shoot, but only clicked the same pages I clicked to confirm I really wasn't seeing my entire OneNote notebook missing from the application. Then she said she would transfer me to the Surface department since "this is clearly a Surface issue". I kept writing that it wasn't and she ignored me and transferred me. What a waste of time.
