Good tool, horrible customer experience. My email changed, and I cannot for the life of me actually get through the process to change it. Every time I contact support for help I get pre-written emails back and links to their documentation. This has gone on for weeks due to their slow response times (which is strange as well... why are the responses slow when the emails seem so clearly to be pre-constructed?). It's nuts because changing your email is basic functionality for pretty much all other software — I don't know why it is so complicated to do in Open AI. I don't know if I'll ever be able to set up an account with this new email address. I'm pretty sure I'll just end up not using it anymore solely because I can't get back into the app, and not for lack of trying.
