We were a user of Open Table in our restaurant in Australia. Very tricky with the subscription packages and how they get you to sign online. They will call and talk and get you to sign on a digital contract by offering a free period to convince you to swap. No way to keep a track of communication because they have high staff turnover in Australia. I have been dealing with 3 account managers in 6 months. What I realised is, they say that the package can be downgraded anytime, but they trick you by getting you to sign on a digital contract that has the high level subscription. By the time you find out it will be too late.
