Title: Extremely Dissatisfied with Otto.deI had a terrible experience with Otto.de, and I am highly disappointed with their service. I placed an order in the name of my aunt for a Miele 995d ironing machine, but it was not delivered for an entire month. Upon calling them, I was informed that the delivery was delayed because her account details were incorrect, which is not true. The following day, when I called again, one of their representatives stated that the item was out of stock, and they would not be able to deliver it.Otto.de has demonstrated a complete lack of professionalism, incompetence, and a blatant disregard for their customers. Their handling of my order was unacceptably poor, and their communication was inconsistent and misleading. The fact that they initially blamed my account details and then later claimed that the item was out of stock shows their lack of transparency and accountability.I expected better service from a company like Otto.de, but their actions have left me feeling frustrated and disrespected as a customer. I would strongly advise others to think twice before placing an order with this company. Their lack of integrity and disregard for customer satisfaction make them an unreliable and untrustworthy company.
