Do not trust the positive reviews on this site, they seem to be generated by bots. I spent 5 hours on the phone trying to figure out why my order didn't arrive, only to be lied to by the customer service.I was passed around to seven different agents, each pretending to call Hermes and investigate, but each coming up with a different story as to what was going on. One agent told me that Hermes had tried to deliver the package on the same morning, but couldn't reach me. He told me to stick around as my order was "still on the delivery truck" and they could come by my house again. When I called Hermes directly, they said the order had been cancelled by OTTO the night before and the product had never been shipped to my place.Some agents they just hung up, others told me to contact Hermes, other times they say they will "call back in half an hour" and I never hear from them again.I don't know why they are doing this to their customers, it was a complete waste of time and I will never order anything here again.
