otto

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ORDER NEVER ARRIVED - DELIVERY COST STILL CHARGED !!!

Purchased a TV at Otto.de and it said the delivery time was 2-3 days. just one day after we received a mail writing it will be delayed until 4 weeks. This happened 2 more times with an extra delay of 2 more weeks each. We contacted the service but all they did was giving us false hope. In the end it got cancelled and we waited 2 month for nothing. And as a cherry on top, Otto only refunded the price for the TV and did not pay us back the delivery cost which they also charged us before.

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Date of experience: Jan 30, 2020