I tried to post a review on Pandora website only to be told that the review wasn't suitable. It certainly wasn't flattering but it was civil and non-abusive. They allow you to buy products which are not in stock and then refund you after the order is processed. It means you get a percentage of what you ask for instead of the full order, albeit with a refund, but that is no use when you are expecting the item as a gift. They should have a system in place where you can only order what is in stock. Really not difficult. Terrible service.