I'm NEVER purchasing another Pandora item again!! I'm advising all to do the same......Jewellery is terrible quality and customer service is much worse!!Bought a bracelet and within a couple of months had to have it exchanged as it turned black!! The second one has done exactly the same.Contacted Cust Serv only to be told this is normal tarnishing and their "professional cleaning service" would bring it up again. I explained to Pandora I had tried this a couple of times already and it didn't work. I also explained how the store manager agreed it looked like the silver was peeling off!!I was then told by C.S it was chemical damage and there was nothing they could/would do.I turned to Twitter and again fobbed off with excuse after excuse. So now I am left with a black tarnished bracelet. My family who have bought me charms for this braclet now feel cheated!!