I am (or more accurately, was) a subscriber to a Podcast on Patreon and paid an annual subscription. It was a good way to support the creators. However, last September Patreon debited my account twice for the same subscription, which I queried straight away. This was acknowledged by customer service but they then proceeded to delay or not respond to my follow up requests. There was always another reason why it couldn’t be resolved. Eventually, over six months later, I received an email to inform me “that this will be our final communication with you regarding your refund request as we have exhausted all available support options in this case.”I had long since given up any realistic expectation of seeing my money, but needless to say I have cancelled all Patreon subscriptions. An awful organisation to deal with.
