I supported some of my favourite creators via Patreon - but when I changed my phone recently, I couldn't log into my account as my Authenticator app had been wiped. When I contacted Patreon's Support team they (bizarrely) requested my IP address and some sensitive information about my PayPal account. On advice from my partner, who is a cyber security expert, I refused to provide this information over email (an unsecured network) - and Patreon's support person just advised that they couldn't help me! I ended up having to cancel my payments via PayPal and leaving it there.
