I ordered a piece of scientific equipment and used PayPal credit as I always do.........naively believing that buyer protection meant something!Parcel did not arrive and so I phoned the delivery company and the rep let slip that they never received the parcel. Tried to contact retailer on numerous occasions but retailer did not respond.So, did the "sensible" thing and contacted PayPal to raise the issue. Eventually got an email from the delivery company to say that an investigation had been raised into where parcel is and would take another 10 days.Logged back into PayPal to add the new information only to find there was no option to do this or escalate with the resolution centre. I phoned PayPal to volunteer the new information and ask that it be escalated. Then spent 25 minutes going over everything numerous times and getting no relevant information on timescale from customer service agent on how long the review would take, not even a maximum time for review even when I asked if it could take months or years!I asked if it could be escalated and was told not until the indefinite period of time for review was conducted.I said what happens if in the meantime the parcel is delivered because without knowing where it has been or where it was left I can no longer be sure of the validity of the piece of scientific equipment and it is now useless to me.What is worse she spent most of her time laughing whilst I was trying to get answers to my questions or speak to someone who could answer them.Now I find that I am unable to even make a complaint about PayPal on their website! I get fobbed off by a virtual assistant!Will clear my account and cancel PayPal.
