I recently encountered an issue with my Philips air fryer, which stopped working despite still being under warranty. I called customer service and was instructed to send the unit to the nearest repair shop, which I did on February 21st. A week later, I received a message stating that a part had been ordered. Since then, I've received no further communication. I called the repair shop a week later, and they informed me that Philips had sent the incorrect part and the air fryer is still not working. They advised me to contact Philips customer service. When I called customer service, they said they would follow up with the repair shop and promised to call or email me back. Another week went by with no response, so I called again. The customer service representative said they had sent a follow-up email but received no reply from the repair shop. There is a complete lack of urgency, responsibility, and communication as they continue to pass the issue between customer service and the repair shop. I demanded a solution within the day, but so far, there has been no response. It seems they will just wait for the repair shop to read the email, which could take forever. Their job appears to be done once the email is sent, and if there's no response, it's not their responsibility. It's a shame that a big brand like Philips has such poor customer service and makes customers run around in circles. I will never deal with Philips again, and I wouldn't recommend them to anyone.
