Horrific customer service! Bought a television in March, reported it Defective in June, they sent an engineer to "repair" the television last week (November) but due to it being wall mounted they refused to fix it and told me I would have to pay to have it uninstalled from the wall.Now they just keep closing the case. Efficiency they are refusing to fix/replace a broken unit they manufactured.Avoid all phillips products and buy a better brand instead as they don't honor the warranty if anything goes wrong, absolute cowboys!