Terrible customer service attitudeI have tried 5 times to contact Philips by phone today, each time told the expected wait time was 1-5 minutes, each time was left waiting minimum 20 minutes, after which I hung up. Tried 3 times with the online chat - nobody responds at all. I left a chat window open for over half an hour and nobody appeared.I called the lighting division, explained the situation fully... and her response was to immediately and robotically give me the same number she has just been told nobody was answering. She didn't express any concern or apology about the unacceptable situation at all.She asked what she should do. This is a paid Philips employee asking ME how she should do her job! When I explained, she said she and her managers don't care what happens in another Philips division. She told me there was no escalation route when Philips fails like this, no managers to contact and she refused to speak to her own manager too to help the situation.100% customer service failure.
