I bought an expensive compact plus steam generator iron just over 12 months ago. It stopped working and kept tripping the electrical circuit . After finally getting onto someone ( I presume in the Philippines judging by her accent ) she helpfully told me not to plug it in any more . She then said I could take it to be assessed by a service centre - closest being 20km away . When I said this was ridiculous she generously (!) offered to send me postage labels so I could return it - when I asked about turn around time she couldn’t answer but insisted that despite a warranty I couldn’t just have it replaced .. There was no apology or acknowledgment of inconvenience and what a surprise no postage label arrived via e-mailbit I hit a token email acknowledging the service call - completely useless … . I then returned it to the store where I bought it (Bing Lee) and they efficiently and pleasantly replaced it ( and had no intention of testing it and blowing their own electrical circuits) Customer non service by Philips
