As it won’t allow me to give negative stars or even zero star Philips is the worst customer service I have ever come across I have bought a Philips tv from Costco and when I opened it the remote was already peeling so I reported it to Costco where I have 90 days money back but it make sense just to replace the remote so I was transferred to Philips which they said it’s not a fault and will not be replaced or under warranty after spending nearly an hour twice on the phone where the customer service assistant had to put me on hold every time I ask a question about the procedure or what’s next Then when I complained to Costco they contacted Philips which then they said they have inspected a similar remote they had and it’s fine For a simple issue like that Philips has refused to sort so God knows if I have a more serious issue will I be covered ?!?!?That’s the first time I bought a Philips product and definitely will be the last
