I paid for an app, but by the time the money came out of my account I had forgotten what it was for and thought it may be that someone had hacked my account.I tried to find out through Google but went round and round in circles. I found phone number for Google, but it doesn't work.I requested a refund through the bank, they gave me another number to try but that didn't work either. They then gave me a refund. I got a letter from the bank stating what the money was for, so I agreed the money go back to Google as I had bought the app.Once the money was taken I tried to use the app but it showed I needed to buy it and the app developer said the hadn't had the money back from Google. Google said they would not refund me because I didn't qualify for that but they didn't send the money to the app developer who refused to give me a membership to their app because they had no money from Google.I've been round and round in circles but no app use and no money back.Google have therefore stolen £37.99 from me. Complete trust in Google gone.
