Really bad refund policy. Accidentally purchased a game because the DualSense controller was accidentally connected simultaneously to the PS5 and PC via Bluetooth and USB-C. The controller's software doesn't disconnect from Bluetooth when you plug the controller in. So everything I did on my PC game, I was also doing on the PS5, except I couldn't see the screen and it somehow ended up repurchasing a game I already owned a physical copy of. Luckily I saw the receipt appear on my phone and was able to connect my TV back to the PS5 and cancel the download way before it completed, at around the 20% mark.It was difficult to get in touch with someone for a refund due to the hours and bugs in their website. When I finally got in touch they initially refused to give a refund because the game had been "downloaded and played". Yes, their systems are so bad they cannot even tell whether a game has finished downloading and actually been played. Perhaps this is because I already owned a physical copy, in which case this is yet another bug they need to fix.After two pages of back and forth and threatening a chargeback, they finally relented and gave me a refund. It should not have been so difficult. I shouldn't have to be a lawyer to get Sony to fix their mistakes when their software is so full of bugs.Never leave your payment method on file with this scammy company, and make sure you turn on "Require password for purchase."Appreciate the eventual refund but one star for the ordeal I shouldn't have had to go through to get the company to behave in a reasonable way and honor their own refund policy.
