Absolutely, terrible service - package is taking weeks to arrive - I had a big event this weekend and Printiful has ruined it with their fulfilment and shipment. they did the embroidery in Mexico instead of in USA. 1 star service, customer service is unhelpful as well. I want a refund but they are a terrible company. I'd suggest looking at competitors instead of using Printiful. the embroidery is mid, the print on demand shirts are also not the best of quality.