Horrendous technical support and product support since the launch of AI and Credit. Since the new launch of AI. Even though subscriptions are active, they keep disabling and do not allow us to use the service we pay for. We paid for AI and Pro separately. Today is the 2nd day, and we still don't have a solution to the problem. It appears that Rankmath doesn't even have enough workforce to support it. Third-class support. After three days, the Engineer said that because we had too much traffic, the server could not cope with the load and that we should change our IP or get a refund. The graph engineer sent had 32% less traffic than in the last 30 days, and he seems to think it is because of a server Issue.( Site has been working fine until this month renewal )We logged another case. I logged the same fault, and the engineer managed to fix it. I am finding it difficult to understand if you have enough competent engineers who do not mislead customers and who provide them with appropriate support. We need to feel confident in the expertise and honesty of your team.We have worked in Servers for the past 25 years, and we know when Server infrastructure needs an upgrade. We believe it's time for Rank Math to consider upgrading its infrastructure, a move that would benefit both the company and its customers. The issue is currently resolved on the 3rd day and has been done by another engineer. I have changed 1 star to 3 but am not happy with the time it has taken to resolve the issue. A Website has been working for years and will not suddenly have more traffic and different IP
