We had a Reverbnation account for some years but recently started to use it more due to a new single release for promotion etc.We were send a notification advising of some free promotion for a few days so went for it. We had to sent up the paypal payment etc so payment would be made if we carried on using the promotion tool after the freebie ran out, fair enough.We cancelled the the freebie as it was about to expire as you do but were charged £15. We though okay, we may have just missed the cancellation time so let it go and made sure the promotion tool was definitely deactivated on the account.Anyway, the following month we were charged another £15, no warning (also the charge that shows up doesn't actually say what it is payment for...just Reverbnation).At this point we cancelled the Paypal payment and contacted the bank (with the way fraud and internet banking fraud is today, you have just got to be careful).Reverbnation support was also contacted and it came to light that the payments taken were actually for using there premium account which we were not aware of. When getting the free promotion, it turns out we couldn't have that without being on the premium account which charges.Obviously we misunderstood and the initial response we had was actually okay advising us how to deactivate this and they would refund the last payment. Great.We thought all we would have to do is re-set up the paypal account but then we get another abrupt email advising that because the bank was notified it will be a charge back....so they have DELETED our account!In response we said, okay, forget any reimbursement, just put our account back up...another abrupt response, no it's deleted because of the charge back dispute. No warning, its in the terms and conditions end off.We have since responded but have had no reply. They obviously don't care.All the work put into the account has now just been discarded with no warning, just like when they take out payments from your account. Very sly.But lets be honest, who really uses this site anyway!Funny thing is, you can't get rid of a Facebook account for love nor money, not the case with Reverbnation, just shut them down from taking your cash and its gone, no matter how long you have had it!
