Royal Caribbean, you've lost a customer. My room had MOLD in the carpet. It smelled, and the carpet was soaking wet. But calling maintenance and going to guest services to fix the problem does nothing. The last night, the offered to move our room, but one of our guests was already asleep. You offer 10% off the next cruise (but only 10% of the rate we paid for this ship) AND when I call customer service, somehow you lose service when I ask you to actually compensate us? Your cruise is disgusting and your customer service is awful. I will NEVER go on another Royal Caribbean cruise and I will make sure no one I know goes on one either.
