If I could give them negative zero stars, I would. We booked a cruise May 30, 2022 and paid immediately. Their website advised that a Covid-19 test needed to be done three days prior to sailing. We did so on July 5 to be ready for July 8. We arrived at Terminal 2 in Galveston at the time Royal Caribbean told us to and they refused to let us board because they said the tests were not recent enough. They then told us they would escort us from the terminal like criminals. Now they refuse to refund any of my money or reschedule the cruise. Their “customer support” line is completely useless. I WOULD WARN ANYONE NOT TO CRUISE WITH royal caribbean UNDER ANY CIRCUMSTANCE. Carnival sails from Galveston and they are reasonable with guests
