Terrible experience with the booking process. Money taken out of my bank account when the cruise credit should have been used against the deposit. No information online stating that you must do this by telephone. No information about this on the terms and conditions. RCL failing to be open and honest about what customers need to do so they can extract more money from customers. Last time I will be going on a cruise with them as it has left a sour taste in my mouth before I have even been on the cruise.Customer service is seriously lacking, staff have obviously been primed not to let anyone have their money back at any cost.
