Thief’sI cancelled my plan about 4 months ago and they keep charging me. There’s no billing department that can help you cancel over the phone. You have to send an email which they will not reply to you after you make a “ticket” with customer service. They ended up reaching out to me via email 2 months after I made the “ticket” just to tell me that it’s my fault because I kept sending them the payment. It’s automatically on autopay and there’s no way to take it off. Only way is to call your bank. The only department they have over the phone is tech support. Everything else is done by email. Nightmare of a company to deal with. I highly suggest not to use them.
