First off i purchased this phone directly from Samsung.com. ill never make that mistake again. Because i wanted the 1TB i went with it, on top of that i purchased the Samsung care plus plan. Needless to say i paid for everything completely before i even got the phone. Im not a big picture person but i do you use the AI quite a bit. I say that to say this i traded in my S23 ultra (worse mistake ever ill never do that again) for the S25 ultra. A month later i started using the ultra wide lens. No for those that know its the top lens and its not accessed unless you tap the .6 zoom out in the app. Here in lies my issue the camera is defective straight from the manufacturer. Upon call samsung at the number they provide im told the phone is under warranty still, ok no problem. First i had to take it to multiple authoritized repair facilities just for them to say the samething i told samsung. The lens is defective not the software. In lies another problem Samsung insists i send my phone to them for repairs, which will take 5 -7 days. Not including shipping time. Hes the thing samsung will not provide me another phone during this time. How do they expect someone to go without a phone for days on a repair that is their fault. After days of calls an transfers i finally got in contact with samsung care and they said its a manufacturer issue got it no problem but still i would be without a phone for days. The care plus team tells me my only other option is a deductible of $100 to replace the phone on top of that he cant guarantee my phones color on arrival. This is absolutely trash its said to say but Apple has a WAY BETTER SERVICE for its customers. Look I've been with samsung since 2003 ive been nothing but loyal from phones, tvs, and sound systems. The S25 ultra seems like a good phone buts its actually in my opinion subpar to the S23 Ultra they focused to much on the wrong aspects. Their so called Care plan is subpar and needs complete revamping my phone isnt 2 months old yet and has absolutely no physical damage yet i have to pay for a new one this is unacceptable. Your customers are not first nor do you care about loyal ones. Do not get their plans nor order from their sites get your phone through your carriers you will have less of a headache being take of.
