I purchased a Samsung dishwasher expecting quality and durability, but after just two years of normal household use, it has developed a massive leak from the tub assembly. This is a clear product defect, not a result of misuse or normal wear and tear. A dishwasher is classified as a durable good, meaning it is expected to function reliably for many years—not become unusable in such a short time.I contacted an independent service provider who confirmed that the cost of repair would exceed the price of a new dishwasher. Samsung’s offer to cover only the parts is not a sufficient solution, as the labor costs are still significant. Additionally, the repair process would take too long, requiring multiple visits for diagnosis, ordering parts, and final repair. As a parent of two young children, I cannot wait weeks for a fix to an issue that should never have happened in the first place.Durability is a key expectation for any major appliance. No consumer should be forced to replace an essential household device after only two years simply because it was used as intended. Given this premature failure, I am demanding a replacement unit, even if it is at a lower price point. If Samsung refuses to offer a fair resolution, I will escalate this complaint publicly and through consumer protection channels.I urge Samsung to uphold its commitment to quality and stand behind its products by providing a replacement dishwasher immediately.
