We bought 4 appliance from Samsung and received the free refrigerator panel set promotion in doing so. However, when we went to use our promotion, someone else had redeemed the code. We called and spent multiple hours on the phone. We were told we spoke to the Fraud department. Samsung does not validate on their website through address or email if the code is being used by the correct person. It was determined our code was stolen and would receive a new code from Samsung by email. We did not. We called again. Many more hours wasted. We again were told we would receive the code. Again we did not. When we emailed to ask for the code we were now told we would not be able to use the code as it had been used. Today I called back and have been told I have no open case and they will not give us a new code. I have a case number from what I was told was the Fraud department. Now I am being told there is no Fraud and Security department and I have no case number. Andre hung up on me because he said I had no case number. There is no one in the United States to speak with and they just pass you around the office in India with no real supervisor who can do anything to assist you. The "supervisor", Michael, told me he would transfer me to "Security Systems" and then I was instead transferred back to the inept Tech support. They all lie over and over and have no honor. It would have been quite simple to give us the code for the promotional set of panels when Fraud had been determined to have occurred. They have horrible security because they lost all record of my previous calls and case number. Samsung has lost all credibility because of their poor website security and worse customer service.
