I live in California, USA. I have something to tell you about Samsung. I bought a Fold 5 phone from Samsung last November, but it was sent to a different address. So I called customer service that day and when I asked, it was canceled, so they told me not to worry and that I would get a refund in 2 weeks. Since then, refunds have not been provided until today (02/23/2024). But what makes me angry is the attitude of the people working at Samsung. If you call them every week, it takes 1 to 2 hours, and they hang up the phone after telling you to wait for a while. When I asked to contact the supervisor, they said they were busy and couldn't talk. So I found the Samsung headquarters on the internet and sent it via email. Then finally the answer from her name is Michelle "I'm sorry and I will resolve it quickly". And she told me would call me from 2:00-5:30 pm on 02/20/24, but they did not contact me until today 02/23/2024. So, I would like to inform you about Media like this. I think this is something that should not be allowed to happen.
