As I was reading most of the reviews about Samsung products such refrigerators, electric cooktop ranges and microwaves as I recently bought, despite of what all of the reviews said that the samsung product and services are the worst, I have to agree with every and each one of them.my experience with Samsung products is this:1- never again buy any of Samsung Products.2- never trust their customer service.3-never judge their products by the looks of of its design.4- unprofessional customer service who can hardly speak English.5- very disappointing, very frustrating, and very stressful dealing with them.