You'd think Samsung would be perfectly safe to order from. Big, well known company right? Until you return a COMPLETELY UNUSED phone that was falsely advertised and they're trying to rip you off for $100+ while telling you you don't owe anything and it was all refunded. Free shipping to me, free return, returned within the trial period literally never set it up, no call, text, or anything. Returned unused in pristine condition, accepted, should be NO servicing fee, etc. No service rendered, I continued using my old phone, it was returned, processed refunded before the first billing cycle (on an account that should've been no interest for like 3 years anyways). According to Samsung I don't owe anything but TD Bank says Samsung didn't close the account. I never touched the free YouTube trial or anything, literally unused phone returned because it was advertised incorrectly and was already a compromise before that. Plus I ordered during a holiday sale and they wouldn't honor holiday prices on a slightly different option. They were full priced at that point and not worth it. Ended up getting something through best buy a couple of months later after looking around. Do recommend best buy.Bottom line, Samsung will promise to fix it every time. They take their time to look into it, eventually you'll get a notice and it seems your account was fully refunded. Yet the financing account that shouldn't exist because it should've been closed before anything ever could bill indicates they want over $100. If I'd activated, used the phone or talked to tech support or used the free YouTube trial that was exclusively for that purchase, I could imagine them trying to pull something Shady but with this? Every time I talk to anyone there they can't see me owing anything, and try to push me off to the bank who tells me basically it's Samsung's account theyre just managing the financing side and Samsung needs to fix it. It's a total scam, they refuse to talk to the bank, I pressured but ended up with the same run around, my account was reviewed by management supposedly and same thing, refunded it's all set. Seemingly it's fixed I don't owe anything and yet another bill comes. I'm still unresolved and it's AUGUST, the return processed in JANUARY.Maybe they try to scam people regularly. Take a little extra, with financing and a large amount, they count on people not noticing. I wouldn't have if I hadn't returned everything properly. They mysteriously think my account is closed, fully refunded and Samsung Financing through TD Bank is still trying to fish for money. Disgusting. Literally everything was done within their trial period and there should be no fees. They didn't even have to wipe the phone. SO THE ONLY EXPLANATION IS IT'S A SCAM. It's not TD Bank, it's Samsung. Crazy. Even crazier is that if the product was as advertised I wouldn't be on trust pilot. I'd be kinda disappointed it didn't have some features (such as a removable SD card) but happy. Instead I got a budget model for 1/4 the price that's good except for a terrible camera. I don't want an iPhone but next upgrade I'm seriously considering one because supporting a manipulative business like this feels so wrong. Based on their overall awful rating on here, seems like I'm not the only one noticing some fishy behavior. Maybe I should post for the Better Business Bureau next, or can you email the IRA? Maybe it's time for a proper audit. As far as I get told I shouldn't owe anything and there's nothing to fix it's already refunded, they don't seem to show any fees, etc which makes sense but someone effed up somewhere so a good audit should get them to fix things for others too. If Samsung ever chooses to fix this, I'll update my post.
