I see that Maria below has had the same experience as we have. My wife signed up for Scribd a few years ago. I do the accounting in the house and after a year, I took note of the monthly charges and asked her if she was still using the service. No, she said. She had just signed up to try it out. I told her she should cancel it and she did. Months later I noticed the charges were still coming, and I told her she had to find out what happened. She called and was told that they had no record of her cancellation and could not refund her money. She cancelled again. A year later the charges continued. There is no longer a phone number to call and the online cancellation only allows for refund of your most recent charge, not previous unapproved charges. So I wrote and sent them a letter by regular mail detailing our troubles with them, providing bank statements and demanding a refund. They made no response except two days ago another Scribd charge showed up on our account. Like Maria we estimate about $200 in unauthorized charges. Any talk about the service provided by Scribd misses the more important point that this is a company dedicated to ripping off its customers.
