seagate

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Awful Customer Service. LITERALLY ILLEGAL

My 2tb External hard drive has begun to fail and disconnect constantly so I contacted Seagate for a replacement. They told me I would have to PAY FOR SHIPPING THEM THEIR FAULTY HARD DRIVE. I also have to pay for customs clearance and the service of "data recovery" on my faulty Hard Drive. Under the New Zealand Consumer Guarantees Act of 1994, a retailer must provide a replacement or full refund for a faulty product, it is literally illegal for them to charge me for the replacement and shipping of my faulty hard drive. The Government needs to sue them.

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Date of experience: Jul 01, 2024