Absolutely horrible company and customer service. I placed an order for a 2 tb internal drive for my PS5. They shipped it through FedEx. FedEx didn't deliver the package. I tried to file a claim for a lost package through FedEx and they said that the shipper (Seagate) has to file a claim. Several attempts to explain the situation through the online chat which feels like A.I. kept trying to tell me that they cannot file a claim. They had no relationship with FedEx, that FedEx must file a claim. FedEx told me again, that online the sender can file a claim and if they refuse to do so I am SOL. Several more attempts to have Seagate file a claim and still nothing. I tried to reach them through tech support and they flat out just hung up on me. Just answered the phone and hung up. The overall all experience is terrible. Customer service is really bad. Not a good thing to say about this company.
