My sister-in-law purchased tickets to Aerosmith, for herself, my wife, and others. Transferred my wife's ticket to me. Plans changed, my wife no longer wants to go, so I sell the ticket through seatgeek. So far so good. Per seatgeek policy, the person that bought the ticket from me gets charged, I don't get the money till after the concert- kinda stupid, since it's a seatgeek verified and in digital posession ticket, but whatever. Show gets cancelled. My sister-in-law get an automatic refund for her 3 remaining tickets. I contact seatgeek for my refund, they tell me only the original purchaser can request a refund. My sister-in-law requests refund for the ticket-seatgeek tells her that to get a refund, I have to transfer the ticket back to her..... Ticket is not in my account since it was sold... I contact them again, they say they see no ticket in my account, recommend that my sister-in-law request refund. I send them the transcript of her conversation WITH THEM, where THEY tell her I need to send her the ticket before they can process the refund. Their response: yes, we see where we told her that, but she is the only one that can request the refund. I ask for escalation. Next rep. tells me the reason the ticket is not in my account because I successfully sold it. Me: but I was never paid. Rep: that's because due to show being cancelled, they had to refund the money to the purchaser. In order to get the refund, sister-in-law, has to request the refund....... Meanwhile, response time to each one of my answers varies anywhere between 24hours AND 3 WEEKS. Communication w/seatgeek, is only possible thought e-mail/chat, and no phone number is listed (that I can find). I will, obviously, never use seatgeak again. This, mind you, is a $500 ticket.
