We bought tickets for our daughter’s birthday present at the beginning of July. The concert was at the end of October. We planned ahead to make sure our daughter would have a great experience for her long awaited birthday gift, only to find out, that the Monday before our event, our tickets were not sent by the seller. However, they offered us similar seats and we accepted. Okay, nothing to worry about right? We were supposed to receive the tickets by Wednesday, and the concert was on Thursday. Cutting it close, but we trusted that Seat Geek would most certainly supply the tickets. Nope, never happened! We found ourselves the morning of trying to see how we could get tickets, which at this point, were almost double to triple the cost of what we paid! We were on the phone on and off with Seat Geek for 8 hours trying to figure out how to remedy this! We were told multiple times they would call us back, never did, we were hung up on by supervisors, we were told to go buy our tickets from another platform, we were told to wait till the hour of the show and maybe the tickets would drop!!! They absolutely did not care and we had no idea what to tell our kid! It was a complete nightmare and an absolute scam! Please avoid them if you can! We lost our tickets twice, and at that point, our money had no value! All we were offered was a refund, that who knows when we will receive, and 20% percent off a future purchase, like we will ever do business with Seat Geek again!
