Shopify

1.4
1.4 from 1.6K Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Not trustable: return to China at client cost. Ignored by customer care.

This review is related to Wristify.frI bought 2 lamps and as not suitable for the use I need, I asked for return and reimbursement, as offered per the conditions. Customer care promptly replied proposing change to an alternative item, or discount. I asked for full reimbursement and was told that I have to pay the shipment all the way to China (higher cost than the lamp).And l am not provided with the return documentation without which, per the conditions, the return cannot be processed. I write my disagreement and since then no answer from Wristify to emails nor phone calls. During the purchase order nothing related to China is mentioned! I therefore prefer to take the option proposed of changing to alternative product for an additional cost per item. No answer at all from customer care. This company is not trustable.

1
Date of experience: Dec 17, 2024