Risk team choose to ignore my tickets.I raised a ticket on the 1st of December as Shopify Payment seems to bug on my shop. I have no error message on the back-end but it does not propose to pay at checkout on the front-end. 45 days passed already. NO ANSWER. Not even a single one. Support told me that once they start working on the ticket it would quickly be solved. That means after 45 days, they did not even started to work on my case. This amount of time clearly shows they do not care about their customers. A shame. In another way, by not answering, they are making more money on you as they force you to use Stripe instead of Shopify Payment, taking a 2% fee on your turnover on top. And if it is not enough, beware as the support does not really care either. I took a screenshot of a conversation with support where they forgot to remove the script from Chat GPT... They literally copy pasted all the lines from the bot with "Chat GPT 3.5" on it.. It is so sad to see this company I've been working with the last 4 years turning this bad... No respect at all for their customers..
