Never, Never, Never be a customer of Southwest Airlines. They are the worst. I will never be a customer of Southwest Airlines again! As well as many others, my flight was cancelled at 12:00 am at night on the morning that I was to fly out. I tried calling to no avail. So, I decided to drive 3 1/2 hours to my connection flight and on my way there when I was within 50 miles of the airport they rebooked my entire flight. When I arrived at the airport I had to stand in a long line for 3 hours for the full service to get put back on my connection flight only to be treated like a dog and that it was my fault. They would not put me on the connection flight when I knew they had my seat available and gave it to someone else. Awful, Horrible, Rude customer service. They wasted my time. So how can they cancel flights but still rebook them for another time? Makes you wonder what was really happening. There was no severe weather where I'm located or where I was going, it was all sunshine. Story changed to not enough staff.
