Broken policy violation system and poor customer service. Any user can report a playlist of violating Spotify’s rules, and instead of checking if it’s true, Spotify just bans the list so not even the creator can use it anymore. I’ve just lost a list that I spent many hours curating and which had more than 10.000 followers. Now it’s just gone, and the Spotify customer service is of no help… Other than that, I’m very happy with the product; good selection for a decent price. And an ok user interface. But what’s this worth if the lists I make can just be scooped out from under me? I’m so disappointed in this, particularly because my research has showed that it’s a known issue (more than 5 years old) and that the users have long since suggested a solution.
