I have been a premium Spotify user for years (3 or more). Suddenly my account would not log in and there was a weird "loop" that kept taking me back to the sign in page. Customer no service finds my account now goes to some unknown person's email and Facebook. They close my account (so I can no longer link by Facebook or email). I set it up (as they instruct me to) in another email and they promise to upload my playlists to the new account but "it will take up to 48 hours". BTW this took almost 2 hours on chat!
