I love Spotify!!!!! I've been a customer for more than 10 years and I would never ever ever swap! I've never had to deal with customer service as I've never has an issue so I can't comment on that. But I can always find the song I want, even if its slighlt obscure. It's very reasonably priced, I wouldn't pay more so I hope they keep it as it is. The recommendations they give you for songs are great, always on point and the playlists they make for you are bang on. The only thing I would change is, some of my playlists have literally thousands of songs on them, but when I listen I always seem to hear the same songs which is frustrating some times I feel like they could defo work on their shuffle algorithm a bit more. But I highly recomend and I hope they don't change things
