Received an alert from my credit card company for a suspicious charge from Spotify, which I do not use, nor have I provided authorization for anyone to use. Already disputed the charge with my credit card company, but attempted to notify Spotify as a courtesy. Chatbot and agents repeatedly request that I "sign into my account" or provide "receipt details". Sadly, the thieve didn't bother to provide me with that information. After filing a complaint with the BBB, I get an email requesting my credit card details and bank statement. Hello? Spotify had that information when they fraudulently charged my credit card. Filed a complaint with US Federal Trade Commission.
