My premium ran out, so I went to renew it, but the purchase failed. So I retry, but to no luck it failed again. Then I get a notification from Chime saying it went through AND the second time. So not only did they charge me twice, but when I go into the spotify app, no premium. When I visited the website, it said I didn't have premium but if I clicked "Get Premium" in the app, it'd take me to a url to enter my card but it says at the top of that my plan was premium and my next due date was 03/28 (today being 02/28). I tried emailing twice, both times I got an automated email saying to go to the website and do the support which I already did which led me to emailing. It also said I could try spotify communities or @spotifycares on Twitter. So finally, I try twitter. I sent screenshots and multiple messages along with tweeting them 3 times, and not a single reply. Chime won't dispute the charge either because I acknowledged the transaction as my doing. BS!!!! Never using my card on spotify again, if anything I'll buy a spotify gift card but I highly doubt seeing myself using the premium service, let alone the free service at all. Time to go back to pandora or downloading music I guess.
