I needed a website and ended up going with Squarespace, and this is by far the worst business I’ve ever dealt with. As soon as I got someone on the phone, I was rushed and pressured by a very aggressive Indian man named Nick to buy a specific package that “includes everything needed to run a website.”My first question to him was whether I could get a refund if I wasn’t satisfied. He immediately said, “Yes, absolutely—no questions asked.” So, I proceeded with the purchase.The very next day, I received a call saying I needed to purchase all sorts of additional things before they could even start building the website! When I asked for specifics on what I actually needed, they began talking down to me as if I were an idiot and then abruptly said they’d just call me later.At this point, I was already unhappy with the service, so I requested a refund to take my business elsewhere. I was then transferred to a higher-up who told me he didn’t think I deserved a refund because they hadn’t started the website yet. He claimed they could only cancel if I wasn’t satisfied with the final product.I explained that I already didn’t like the service and wanted to cancel, reminding him that Nick had said I could do so at any time. When I mentioned that I would take legal action if they didn’t refund my money, he laughed and said, “Good luck. This happens every day, and our lawyers are way better than anything you can afford—so we’ll win anyway” this is absolutely insane that apparently this is happening every day to small businesses and it needs to stop!
