squarespace

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Why Google? Why did you sell your registrar business to Squarespace?

RUN!! Get as far away from Squarespace as you can!! I was a Google Domain customer and regret not moving my domains away from Google before Squarespace took over their registrar business.First off, after Squarespace transferred my domains from Google to their servers I came to realize that they did not have half of the features that Google Domains had and I struggled to make changes and updates to my sites using their clunky control pages.Second, contrary to popular belief they DO NOT HAVE CUSTOMER SUPPORT, sure on their website they say they have chat and email support to that I call BS!! they now have a message on their support page that says "Live chat availability is limited due to high demand for support on certain topics. Email is available 24/7. Thank you for your patience." which brings me to email support, again BS!! I emailed support and got an automated message that "Squarespace no longer does email support and that my message will not be read. and to use the online chat feature." Goddamn you suck Squarespace!!Finally, when enough was enough I unlocked all of my domains enter the EPP code for each domain to begin the transfer process, it took TWO WEEKS! NOT one week, not 5 days as promised, TWO FREAKIN' WEEKS!! Squarespace was doing this on purpose because with previous domain registrars I had the transfer completed within less than 24 hours to 1 day, they are just being vindictive because they know they suck and want to punish a customer for leaving.

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Date of experience: Oct 17, 2024