Had no issues with the website I built through Squarespace in 2020(?), and when I no longer needed it, I recall no problems cancelling. However, I kept the domain name for an annual payment. I now no longer require that, and trying to cancel auto renew is ridiculously difficult. The website won't let me log in - page just freezes. Eventually found a way to raise the issue via an online form, and the amount of info they want is crazy. I've had to submit Govt documents, bank statements, dates I created my account and last logged on (four years ago maybe - I can't remember!)- all just because I can't log in. Form finally submitted. Decided to see if anyone else has found this such hard work, and came across these reviews. Now I have no faith that my query will be resolved before next payment is taken. Resorted to phoning my bank and having a block put on Squarespace from taking money from my account. What a ridiculous palava. Seems geared towards making it difficult so you give up, which is exactly what I did last year. Edit - they did get back to me the same day, and problem sorted. Still doesn't excuse the great lengths I had to go to in simply requesting the communication.
