Squarespace touts its customer service and its ecommerce platform. Anyone using Squarespace should understand that the platform experiences significantly more outages than its competitors, the only way to reach them is via email or chat (not live person), and that the pat response to an issue is generally they will add it to the list for their development team. The platform is great for people selling a specific service such as photography, blogging, consulting or wedding planning. It is however, uncompetitive with Shopify in terms of e commerce features and the support is abysmal. Speaking via chat transcripts are available. When chatting with 2 separate Squarespace support members, they gave 2 different responses regarding whether or not Square was now compatible with Squarespace as a point of sale system on a tablet. One member said yes and pointed to articles about the new integration and the other more informed member said, "not yet" but rolling out in 2020. Squarespace resources are clearly not dedicated to e commerce growth and retro fitting has a ton of issues. The layout templates are lovely but if plans are to sell on Squarespace more than a service, other platforms have better features.
